Shipping & Returns

How much does shipping cost?

MyPaperPanda provides FREE tracked shipping worldwide!

Tracking numbers are provided via email shortly after your items have been shipped.

Shipping time varies by location. These are our estimates:

Region Free Tracked Shipping  Estimated Delivery Time 

United States

    ✓  7 - 20 days

    Europe
    Oceania
    South East Asia

    ✓  7 - 30 days
    All other regions
     
    14 - 55 days

     

    *This doesn’t include our 1 - 5 business days processing time.

    *All shipping times exclude clearance/customs delays

    Our free tracked worldwide shipping service does not include local import duties and/or customs charges within the country of destination. Please be aware of your local regulations :)
     

    What payment methods do you accept?

    We accept PayPal, debit, and credit card. We accept debit and credit cards via PayPal. To pay with debit/credit card:

    1. After you finished adding to cart the items you want to order, just click the Checkout Button
    2. Fill in your shipping address
    3. Click Continue to Shipping Method Button
    4. Click Continue to Payment Method Button
    5. Click Complete Order Button
    6. On PayPal's website, click the gray button "Pay with a Bank Account or Credit Card "
    7. Fill in your card details
    8. Click Pay Now Button
      

    Has my order been shipped?

    You will receive an automatic email notification when we have shipped your order.

     

    Order Cancellation

    All orders may be available to cancel until they are shipped, however, a 10% charge will be deducted as a processing fee. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

     

    Received Damaged Products?

    We offer a 100% money-back guarantee on all products that are defective or damaged during shipping.

    We will work the best we can to provide you a seamless shopping experience at MyPaperPanda. If the product comes damaged, you can opt for a return and/or a refund within 5 days of receiving the order. The product should still be unused.

    Just email us your order #number, full name, and reason for return at mypaperpandashop@gmail.com. Please also attach a picture of the outer packaging containing your tracking number.

    If only the packaging is damaged and not the actual product, we cannot issue a refund because the packages may get damaged via international shipping.

     

    Item(s) Didn't Arrive?

    All items that have not arrived within 60 days since the time the order is shipped, qualify for our reship guarantee. Alternatively, you can request for a refund.

     

    Unhappy with the Product?

    If you are unsatisfied with your order – please contact our support and we will do our best to help you out, however, we cannot guarantee the return!

    Customers will be responsible for paying return shipping costs.

     

    Exceptions / non-returnable items

    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.

    We also will not be able to issue a refund if your order does not arrive due to factors within our control (e.g. providing the wrong shipping address)

     

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or we may need to collect your Payment Information. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If you have any other questions, please contact us at mypaperpandashop@gmail.com

    Thank you and happy shopping!